Can I cancel my order after it has been placed?Updated 19 days ago

You can submit a cancellation request, but approval depends on the order status in our logistics system.

For orders on a flexible monthly plan, we can only approve cancellations if the fulfilment process has not yet started. Once fulfilment has started or a tracking number has been issued, the order can no longer be cancelled. However, we’ll do our best to stop the order before dispatch whenever possible.

For subscription orders, any changes or cancellations must be made at least 3 days before your next scheduled delivery. You can manage your subscription through your customer portal or contact us at [email protected] with your order details.

On a 3- or 6-month plan?

These plans require a commitment for the full term selected. Skipping, pausing, or cancelling will come available after your commitment period is completed.

In return, you benefit from a special discounted monthly price. Once your commitment ends, your subscription automatically continues as a flexible monthly plan, which you can skip, modify, or cancel anytime, subject to our subscription terms.