You changed your mind about your Biocol Labs product before using it? You can return your first unopened order within 14 days after delivery. Email us at hello@biocollabs.com with your order number and reason for return. This return policy applies on

<p id="isPasted">You changed your mind about your Biocol Labs product before using it?&#xA0;<br><br>You can return your first unopened order within 14 days after delivery. Email us at <a data-fr-linked="true" href="mailto:hello@biocollabs.com">hello@biocollabs.com</a> with your order number and reason for return.&#xA0;</p><div data-testid="chat-stale-nav-frame" id="isPasted"><div data-testid="chat-stale-nav-inert"><div tabindex="-1"><div tabindex="-1"><div data-skill-file-viewer="true"><div data-prose-review-dockey="file:|::/mnt/user-data/outputs/liver-detox-faq.md" data-prose-review-counts="0/0/0/0"><div tabindex="0"><p dir="auto" data-sourcepos="47:1-47:131;5020-5150">This return policy applies only to your first order. It does not apply to recurring Subscription orders or Commitment Plan orders.</p></div></div></div></div></div></div></div><p id="isPasted">If your first order has already shipped, you may refuse delivery when the carrier attempts to deliver it.<br><br></p><p id="isPasted"><strong>For shipments sent with USPS</strong>, you can refuse the parcel directly with the postal carrier. If the parcel has already been delivered but remains unopened, mark it as &#x201C;Refused&#x201D; or &#x201C;Return to Sender&#x201D; and drop it off at your local post office or a blue USPS collection box.</p><p><strong>For shipments sent with</strong> UPS, OnTrac, Amazon Shipping, CTT or another private courier, refusal and return-to-sender procedures may differ. Please contact our Customer Service team before sending anything back so we can provide you with the correct return address and specific instructions.<br><br>Once your return is received and inspected at our warehouse, your refund will be calculated as follows: the total order value minus shipping and handling (if applied). Please let us know once you have shipped the return and include the tracking details. We will process your refund after the return has been received and verified at our warehouse.</p><p id="isPasted">If you have any concerns or specific questions about returning a product, please reach out to our Customer Service team at <a data-fr-linked="true" href="mailto:hello@biocollabs.com">hello@biocollabs.com</a>. We are here to assist you throughout the return process and ensure a smooth experience.</p><p>Our Returns Policy must be read in conjunction with our Terms and Conditions. We reserve the right to update or amend this Returns Policy at any time.</p>

What is your return policy?

You can submit a cancellation request, but approval depends on the order status in our logistics system. For orders on a flexible monthly plan, we can only approve cancellations if the fulfilment process has not yet started. Once fulfilment has start

<p><style type="text/css" id="isPasted"></style><span style="font-family: Inter; font-size: 14px;">You can submit a cancellation request, but approval depends on the order status in our logistics system.</span></p><p><span style="font-family: Inter; font-size: 14px;">For orders on a flexible monthly plan, we can only approve cancellations if the fulfilment process has not yet started. Once fulfilment has started or a tracking number has been issued, the order can no longer be cancelled. However, we&#x2019;ll do our best to stop the order before dispatch whenever possible.</span></p><p><span style="font-family: Inter; font-size: 14px;">For subscription orders, any changes or cancellations must be made at least 3 days before your next scheduled delivery. You can manage your subscription through your <a href="https://biocollabs.com/a/account/login">customer portal</a> or contact us at <a href="mailto:hello@biocollabs.com">hello@biocollabs.com</a> with your order details.</span></p><p><span style="font-family: Inter; font-size: 14px;"><strong>On a 3- or 6-month plan?</strong></span></p><p><span style="font-family: Inter; font-size: 14px;">These plans require a commitment for the full term selected. Skipping, pausing, or cancelling will come available after your commitment period is completed.</span></p><p><span style="font-family: Inter; font-size: 14px;">In return, you benefit from a special discounted monthly price. Once your commitment ends, your subscription automatically continues as a flexible monthly plan, which you can skip, modify, or cancel anytime, subject to our subscription terms.</span></p><div data-find-provider-scope id="isPasted"><div data-sizer-excess="0"><div data-index="21" data-last-message="true"><div tabindex="0"><div data-test-render-count="1"><div data-is-streaming="false"><span style="font-family: Inter; font-size: 14px;"><br></span></div><div data-message-action-bar><span style="font-family: Inter; font-size: 14px;"><br></span></div></div></div></div></div></div><p><br></p>

Can I cancel my order after it has been placed?

We’re really sorry if your order arrived damaged, that’s not the experience we want for you. Please take a few clear photos of the product and packaging, then email our support team at hello@biocollabs.com with your order number and the photos attach

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We&#x2019;re really sorry if your order arrived damaged, that&#x2019;s not the experience we want for you.&#xA0;</span><br><br><span data-sheets-root="1">Please take a few clear photos of the product and packaging, then email our support team at hello@biocollabs.com with your order number and the photos attached. This allows us to file a claim with the shipping carrier. Once reviewed, we&#x2019;ll arrange a replacement right away.</span></p>

What should I do if I receive a damaged item?

Biocol Labs Support

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