Do you offer a money-back guarantee?Updated 19 days ago
Returns & No Results - Money-Back Guarantee
Do you offer a money-back guarantee?
We want you to feel confident trying Biocol. That’s why we offer a 30-day money-back guarantee on selected relief products and a 90-day guarantee on eligible chronic protocols, subject to the conditions below.
What is your return policy for unwanted orders?
If you change your mind, before using our product. unopened and sealed products from your first order may be returned within 14 days of the order date.
Return shipping costs are your responsibility, and refunds exclude the original shipping and handling fees. Please contact us for the correct return address for your region before sending your return.
Which products are covered by the 30-day money-back guarantee?
The 30-day Money-back Guarantee applies to all relief products: Drinking, Cactus Throat, Dreaming, Calorie Blockers/Cheat Meal, and all other products not listed under the 90-day guarantee.
To request a refund, contact us within 30 days of your first order date.
Which products are covered by the 90-day money-back guarantee?
The following chronic protocols are covered by our No Results - 90-day Money-back Guarantee:
Belly Fat Protocol
Liver Fat Protocol
Alcohol Belly Protocol
Cholesterol Protocol
Full Body Detox Protocol
To qualify, you must take a blood test before starting the protocol and another after 90 days. The guarantee applies if a relevant biomarker has not improved between the two tests.
Why do some products have a 90-day guarantee instead of 30 days?
Our selected Chronic health protocols are designed to support changes that take time to assess. The 90-day guarantee gives you time to follow the protocol consistently and evaluate your progress.
We believe that meaningful changes start from within. You may not always feel or see the changes happening in your body, but bloodwork can help reveal what's happening beneath the surface.
That's why we require a blood test before starting your protocol and a follow-up test after 90 days. Comparing relevant biomarkers helps us objectively assess your progress and determine whether the protocol has delivered the expected results.
How do I request a refund?
Email [email protected] within the applicable guarantee period.
For products covered by the 30-day guarantee: Contact us within 30 days of your order date.
For protocols covered by the 90-day guarantee: Include your blood test results from before starting the protocol and after 90 days so we can assess whether the relevant biomarker has improved.
Our team will review your request in line with the applicable guarantee terms.
Should I consult my healthcare practitioner before using Biocol products?
If you have allergies or take prescription medication, we recommend consulting your healthcare practitioner before using our products.